Shadowhunter Tickets Companion
Support tickets are a necessary evil on any serious ARK: Survival Ascended server. Players get stuck, need admin help, or want to report a cheater, and the usual solution is to alt-tab out of the game, find a Discord channel, and type out a message. That workflow breaks immersion and often leads to ignored or forgotten requests. The Shadowhunter Tickets Companion changes that entirely by bringing the full ticket experience into the game itself. This is not a simple chat command mod; it is a polished, radial-menu-driven interface that lets players open, read, and respond to support tickets without ever leaving the world of ARK.
What Does the Shadowhunter Tickets Companion Do?
At its core, the Shadowhunter Tickets Companion for ARK: Survival Ascended is the client-side UI half of a two-part support system. It works in tandem with the server-side ShadowTickets Plugin, which handles all the heavy lifting: ticket storage, routing, notifications, and admin commands. The mod itself provides the beautiful, controller-friendly interface that players interact with.
Here is a breakdown of the key features you can expect:
- Open Tickets Anywhere: Players can pull up a radial menu from any location on the map and submit a new support ticket instantly.
- Full Conversation Threads: Read the entire chat history of a ticket and reply directly from the in-game UI, no alt-tabbing required.
- Guided Question Flows: Server admins can define specific panels and question sequences to gather the right information from players right away.
- Instant Notifications: A dedicated alert icon appears on the UI whenever an admin has replied to your ticket, so you never miss an update.
- Console-Friendly Design: The entire interface is 100% controller and console friendly, making it perfect for cross-play servers.
- Secure by Design: All admin and team permission checks are executed server-side, preventing any client-side tampering.
Important: This Mod Requires the ShadowTickets Plugin
You cannot use the Shadowhunter Tickets Companion on its own. It is explicitly designed to work only with the ShadowTickets Plugin running on the server. Without the plugin, the mod will do absolutely nothing. The plugin handles the data storage, the routing of tickets to the correct admin teams, and the Discord integration that allows admins to manage everything from their server. Think of the mod as the front-end and the plugin as the back-end; one is useless without the other.
Installation and Setup Requirements
Setting up the system is straightforward but requires two distinct steps. First, you need to install the mod on your server by adding its Mod ID to the ActiveMods list. Second, you must install the ShadowTickets Plugin on the server side. Once both are active, players simply press the configured hotkey in-game to open the ticket UI. All configuration, including the panels, questions, and admin routing, is handled through the plugin, meaning you do not need to edit the mod files for each server. For players looking to get started, you can download Shadowhunter Tickets Companion from the Steam Workshop and add it to your mod list.
Compatibility and Cross-Play Support
The mod is designed with modern ARK: Survival Ascended servers in mind, including cross-play environments that bridge Windows, Xbox, and PS5 players. This is a significant advantage, as many UI mods fail to work correctly on consoles. The developer notes that a PC-only test version exists for QA purposes, but it is strongly advised to wait for the public release before adding it to a live server. The mod is built to be compatible with the current versions of ARK: Survival Ascended and does not require per-server mod edits, ensuring it works seamlessly with your existing mod stack. For those managing multiple servers, the Shadowhunter Tickets Companion for ARK: Survival Ascended is a stable addition to your toolkit.
How to Install on Your Server
If you are ready to streamline your server's support system, here is the quick guide on how to install. First, locate the mod on the Steam Workshop and subscribe to it. Then, add the Mod ID to your server's configuration file. Next, ensure the ShadowTickets Plugin is installed and running on your server host. Finally, restart the server and verify that both the mod and plugin are loading correctly. You can test the system by opening a ticket from a client and checking if it appears in your Discord admin channel. If you are using a launcher like the one available on foxygame.net, you can often manage your mod list and plugin installations directly through their interface, making it easier to keep the Shadowhunter Tickets Companion and its required plugin in sync with your server's version. The launcher's catalog frequently highlights compatible add-ons, ensuring you get the right files the first time.
Final Thoughts on the Shadowhunter Tickets Companion
The Shadowhunter Tickets Companion is an essential quality-of-life mod for any serious ARK: Survival Ascended server administrator. It bridges the gap between the game world and the administrative backend, creating a frictionless experience for players who need help. By moving ticket management in-game and pairing it with Discord-based admin tools, it reduces the noise in your chat channels and ensures that support requests are handled efficiently. While it requires the companion plugin to function, the combined system is far superior to manual reporting methods. Whether you run a small private server or a large public community, this mod is a worthwhile investment in your players' experience.